At Vedic Promise, we’re committed to getting your wellness products to you quickly and safely. We partner with India’s most reliable courier services to ensure your Ayurvedic remedies reach you in perfect condition.
Our Shipping Promise: ✓ Free Shipping on Orders Over ₹999
✓ Fast Processing (Orders Shipped Within 24 Hours)
✓ Nationwide Delivery Across India
✓ Real-Time Order Tracking
✓ Secure, Eco-Friendly Packaging
✓ Multiple Delivery Attempts
✓ Safe Contactless Delivery Available
✓ Delivery Within 2-10 Business Days
We Ship To:
- All 28 States and 8 Union Territories of India
- Metro cities, tier 1, tier 2, and tier 3 cities
- Rural and remote areas
- PO Box addresses
- APO/FPO addresses (with verification)
We Currently Do NOT Ship:
- Internationally (coming soon – subscribe for updates)
- To non-serviceable PIN codes (you’ll be notified at checkout)
2. SHIPPING CHARGES
2.1 Free Shipping
Enjoy FREE Standard Shipping on:
- All orders of ₹999 and above
- No coupon code needed – automatically applied
- Applies to standard delivery across India
- No maximum order value limit
Example:
- Cart Total: ₹1,200 → Shipping: FREE ✓
- Cart Total: ₹998 → Shipping: ₹99
Tips to Get Free Shipping:
- Add items to reach ₹999
- Bundle products for better value
- Subscribe to save 10% AND get free shipping every time
2.2 Standard Shipping Charges
For Orders Under ₹999:
- Flat Rate: ₹99 across India
- Applied automatically at checkout
- Covers packaging, handling, and courier charges
Delivery Timeframe:
- Metro cities: 2-4 business days
- Other locations: 4-7 business days
- Remote areas: 7-10 business days
2.3 Express Shipping (Premium)
Faster Delivery Available in Select Cities:
Express Shipping Fee: ₹199
- Next-day delivery: Order by 12 PM noon
- 2-day delivery: Order by 6 PM
- Available in: Delhi NCR, Mumbai, Bangalore, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad
How to Select:
- Choose “Express Delivery” at checkout
- Additional ₹199 charge applies
- Order confirmation shows expected delivery date
Not Available:
- Sundays and public holidays
- Remote or non-serviceable areas
- During extreme weather or force majeure events
2.4 Cash on Delivery (COD) Charges
COD Available with Conditions:
COD Handling Fee: ₹50
- Covers additional processing and logistics
- Applied to all COD orders
- Added to total at checkout
COD Eligibility:
- Order value: ₹50 – ₹5,000
- Orders above ₹5,000: Online payment required (security reasons)
- Available at most serviceable locations
- May not be available in select remote areas
Example:
- Product Total: ₹1,500
- Free Shipping: ₹0 (over ₹999)
- COD Fee: ₹50
- Total to Pay at Delivery: ₹1,550
Payment at Delivery:
- Exact cash required (courier may not have change)
- UPI payment accepted by some couriers
- Card payment at doorstep (select couriers only)
2.5 Bulk Order Shipping
For Orders Over ₹20,000:
- Free standard shipping always
- Complimentary express upgrade (metro cities)
- Dedicated tracking
- Priority handling
For Corporate/Wholesale Orders:
2.6 International Shipping
Currently Unavailable
- We ship within India only at present
- International shipping coming soon in 2025
- Subscribe to newsletter for updates
For International Customers:
- We’re working on global expansion
- Expected launch: Q2 2025
- Priority countries: USA, UK, UAE, Canada, Australia
3. ORDER PROCESSING TIME
3.1 Standard Processing
Order Cut-Off Times:
Monday – Friday:
- Orders placed before 2 PM IST: Processed same day
- Orders placed after 2 PM IST: Processed next business day
Saturday:
- Orders placed before 12 PM noon: Processed same day
- Orders placed after 12 PM: Processed Monday
Sunday & Public Holidays:
- No processing or shipping
- Orders placed on Sunday: Processed Monday
- Holiday orders: Processed next business day
3.2 Processing Steps
What Happens After You Order:
Step 1: Order Confirmation (Immediate)
- Automated email sent instantly
- Order number assigned
- Payment verification begins
Step 2: Payment Verification (1-2 Hours)
- Payment gateway confirmation
- Anti-fraud checks
- Order approved for processing
Step 3: Order Processing (2-6 Hours)
- Warehouse team picks items
- Quality check performed
- Invoice generated
Step 4: Packing (30 Minutes – 1 Hour)
- Secure packaging with eco-friendly materials
- Fragile items wrapped carefully
- Invoice and samples included
Step 5: Handover to Courier (Same Day)
- Package handed to courier partner
- Tracking number generated
- Shipping notification sent to you
Total Processing Time: 4-24 Hours (Depending on order time and payment verification)
3.3 Delays in Processing
Processing May Take Longer If:
- High volume periods (sales, festivals)
- Payment verification issues
- Product temporarily out of stock
- Custom/bundled orders
- Consultation-based orders
We’ll Notify You If:
- Processing will take longer than 24 hours
- Any items are out of stock
- We need additional information
- Order cannot be fulfilled
Typical Delay Reasons:
- Diwali, New Year (1-2 days extra)
- Payment pending confirmation (1-3 hours)
- Address verification needed (2-6 hours)
3.4 Pre-Orders and Back-Orders
For Out-of-Stock Items:
Pre-Order:
- Order now, ship when available
- Expected restock date shown on product page
- No charge until item ships
- Cancel anytime before shipment
Back-Order:
- Item went out of stock after your order
- You’ll be notified within 24 hours
- Options:
- Wait for restock (ETA provided)
- Substitute with similar product
- Cancel and refund
4. DELIVERY TIMEFRAMES
4.1 Standard Delivery Timeline
Estimated Delivery Days (from order date):
Metro Cities:
- Delhi NCR: 2-3 business days
- Mumbai: 2-4 business days
- Bangalore: 3-4 business days
- Hyderabad: 3-4 business days
- Chennai: 3-4 business days
- Kolkata: 3-4 business days
- Pune: 3-4 business days
- Ahmedabad: 3-4 business days
Tier 1 Cities:
- Jaipur, Lucknow, Chandigarh, Kochi: 3-5 business days
- Indore, Nagpur, Bhopal: 4-6 business days
- Coimbatore, Vadodara, Ludhiana: 4-6 business days
Tier 2 & 3 Cities:
- Major district headquarters: 4-7 business days
- Smaller towns: 5-8 business days
Remote Areas:
- Hill stations: 7-10 business days
- Islands (Andaman, Lakshadweep): 10-14 business days
- Northeast states (some areas): 7-12 business days
- Rural areas: 7-10 business days
Note: These are estimates, not guarantees. Actual delivery may vary based on courier, weather, holidays, and local conditions.
4.2 Express Delivery Timeline
Next-Day Delivery (Select Cities):
- Order by 12 PM noon
- Delivered next business day
- Available: Delhi NCR, Mumbai, Bangalore, Pune, Hyderabad
2-Day Delivery:
- Order by 6 PM
- Delivered within 2 business days
- Available in most major cities
Express Not Available:
- Sundays and public holidays
- Remote or hard-to-reach areas
- During extreme weather
- PIN codes not covered by express service
4.3 Business Days Definition
Business Days = Monday to Saturday
- Excludes Sundays
- Excludes National Public Holidays:
- Republic Day (Jan 26)
- Holi (varies)
- Good Friday (varies)
- Independence Day (Aug 15)
- Gandhi Jayanti (Oct 2)
- Dussehra/Diwali (varies)
- Christmas (Dec 25)
- Excludes regional holidays in specific areas
Example Calculation:
- Order placed: Friday 3 PM
- Processing: Monday (Saturday after 2 PM cut-off)
- Shipped: Monday evening
- Day 1: Tuesday
- Day 2: Wednesday
- Day 3: Thursday
- Expected delivery: Thursday-Friday for metro cities
4.4 Factors Affecting Delivery Time
Delays May Occur Due To:
Weather Conditions:
- Heavy rain, floods
- Snowfall (hill stations)
- Storms, cyclones
- Extreme heat
Regional Issues:
- Strikes, bandhs, protests
- Road blockages
- Natural disasters
- Political unrest
Courier-Related:
- High volume periods (sales, festivals)
- Vehicle breakdowns
- Staffing issues
- Incorrect address
Customer-Related:
- Incomplete or wrong address
- Customer not available for delivery
- Phone not reachable
- Refused delivery
We’re Not Liable For:
- Delays due to force majeure
- Courier company delays
- Customer unavailability
- Incorrect address provided by customer
But We’ll Help:
- Track and escalate with courier
- Provide regular updates
- Offer solutions (reschedule, pickup)
- Extend delivery window when needed
5. DELIVERY PROCESS
5.1 Courier Partners
We Partner With Trusted Couriers:
- BlueDart (Express)
- DTDC
- Delhivery
- FedEx (Premium)
- India Post (Economy, remote areas)
- Ecom Express
- Shadowfax (Same-day, select cities)
Courier Selection:
- Automatically assigned based on your location
- Optimal speed and reliability
- You cannot choose specific courier
- We select best available for your PIN code
5.2 Delivery Notifications
You’ll Receive:
1. Shipping Confirmation Email:
- Sent when order ships (within 24 hours)
- Tracking number included
- Estimated delivery date
- Courier partner name
- Track order link
2. SMS Updates:
- Order shipped notification
- Out for delivery alert
- Delivery attempted (if failed)
- Delivery confirmation
3. App Notifications (if app installed):
- Real-time status updates
- Push notifications at each stage
4. Email Updates:
- Order dispatched
- In transit
- Out for delivery
- Delivered
Tracking Available:
- Via email link
- In “My Account” > “Track Order”
- Direct on courier website using AWB number
- Customer support assistance
5.3 Delivery Attempts
Standard Delivery Process:
First Attempt:
- Courier attempts delivery to your address
- Call/SMS before reaching (usually)
- If you’re home: Package delivered, signature required
- If not home: Delivery attempted, notification sent
Second Attempt:
- Next business day
- Different time slot attempted
- SMS/call notification
- May leave with neighbor (with your consent)
Third Attempt:
- Final delivery attempt
- Customer contacted directly
- Self-pickup option offered
After 3 Failed Attempts:
- Package returned to our warehouse (RTO)
- You’re notified via email
- Options:
- Reship (shipping charges apply: ₹99-₹199)
- Refund (minus original shipping if applicable)
- Hold at courier center for pickup
Your Responsibility:
- Be available at delivery address
- Keep phone accessible
- Respond to courier calls/messages
- Provide accurate address
5.4 Delivery Requirements
At Time of Delivery:
Signature Required:
- For all orders (proof of delivery)
- OTP verification (select couriers)
- Photo ID for high-value orders (above ₹5,000)
COD Orders:
- Payment required before handover
- Exact cash preferred
- UPI/card payment (if courier offers)
Inspection:
- Check package condition before accepting
- Look for:
- Torn or damaged box
- Opened or tampered packaging
- Wet or crushed package
- Refuse delivery if damaged – crucial for claim
Cannot Open Product:
- Cannot open sealed products before accepting
- Exterior package check only
- Report issues within 48 hours of delivery
5.5 Safe Drop / Contactless Delivery
Available Upon Request:
How It Works:
- Courier leaves package at doorstep
- Rings bell and steps back
- Confirms delivery via photo
- SMS confirmation sent
When to Use:
- You’re unable to come to door
- Health concerns (illness, quarantine)
- Prefer contactless delivery
- Working from home, in meetings
Request at Checkout:
- Select “Safe Drop” option
- Or mention in delivery instructions
- Can also call courier when out for delivery
Your Risk:
- Package left unattended is your responsibility
- We’re not liable for theft after delivery confirmation
- Recommended only in secure locations
Not Available For:
- COD orders (payment required)
- High-value orders (signature mandatory)
- Restricted delivery areas
5.6 Delivery to Alternative Address
Options:
Neighbor Delivery:
- Courier may ask to leave with neighbor
- Requires your consent (phone call)
- Signature taken from neighbor
- You’re responsible for collection
Workplace Delivery:
- Provide complete office address
- Include building name, floor, department
- Reception contact number
- Office hours delivery only
Relative/Friend Address:
- Ship to anyone, anywhere in India
- Provide complete recipient details
- They must be available to receive
- Original buyer remains responsible
Courier Office Pickup:
- If delivery attempts fail
- Self-collect from nearby courier branch
- Valid ID required
- Pickup within 7 days before RTO
6. ORDER TRACKING
6.1 How to Track Your Order
Method 1: Via Email Link
- Open shipping confirmation email
- Click “Track Your Order” button
- Redirects to courier tracking page
- Real-time status shown
Method 2: My Account Dashboard
- Log in to VedicPromise.com
- Go to “My Account” > “Orders”
- Click “Track” next to your order
- View detailed status timeline
Method 3: Direct Courier Website
- Copy AWB/tracking number from email
- Visit courier partner’s website
- Enter tracking number
- View updates
Method 4: Customer Support
6.2 Tracking Status Explained
Common Status Updates:
“Order Placed”
- You’ve successfully placed order
- Payment being verified
- Not yet shipped
“Order Confirmed”
- Payment verified
- Order being processed
- Warehouse preparing shipment
“Shipped”
- Package handed to courier
- Tracking number generated
- In transit to your city
“In Transit”
- Moving through courier network
- May show multiple scans at hubs
- Progressing toward destination
“Out for Delivery”
- Package with delivery agent
- In your city/area
- Delivery expected today
- Courier may call before arrival
“Delivered”
- Successfully delivered and signed for
- Check your address
- Contact us if you didn’t receive
“Failed Delivery Attempt”
- Courier attempted delivery
- You were unavailable
- Will retry next business day
“Held at Office”
- Available for self-pickup
- Visit courier branch with ID
- Pickup within 7 days
“RTO (Return to Origin)”
- Returning to our warehouse
- After failed delivery attempts
- Contact us for reshipment/refund
“Undeliverable”
- Cannot deliver to address
- Address incorrect or incomplete
- Contact support immediately
6.3 Tracking Not Updating
Why Tracking May Not Update:
- Recent shipment (allow 24 hours)
- Weekend or holiday
- Package in transit between hubs (may not scan)
- Courier system delay
- Last-mile delivery (updates pause before “out for delivery”)
What to Do:
- Wait 24-48 hours for next update
- If no update after 3 days, contact us
- We’ll escalate with courier partner
- Provide alternative solution if needed
6.4 Estimated Delivery Date Changes
Your estimated delivery date may change if:
- Weather delays
- Courier vehicle issues
- High volume periods
- Address verification needed
- Route optimization changes
We’ll Notify You:
- If significant delay expected
- Revised estimated delivery date
- Option to cancel if too late
7. DELIVERY ISSUES
7.1 Non-Delivery / Lost Package
If Your Order Shows “Delivered” But You Didn’t Receive It:
Immediate Steps:
- Check everywhere at your address (porch, mailbox, garage)
- Ask family members, neighbors
- Check if delivered to wrong unit number
- Verify delivery address in your order
- Contact courier partner directly (number in tracking)
- Contact us within 48 hours
Contact Us With:
- Order number
- Tracking number
- Delivery status screenshot
- Explanation of situation
We’ll Investigate:
- Contact courier for proof of delivery
- Check delivery photo (if available)
- Review signature/OTP confirmation
- Verify GPS location
Resolution (Within 3-5 Business Days):
- If courier at fault: Free replacement or full refund
- If delivered to correct address: Investigation continues
- Police report may be required for high-value orders
- Final decision at our discretion
Prevention:
- Provide accurate, complete address
- Add delivery instructions
- Provide alternate contact number
- Request safe drop only in secure areas
7.2 Damaged Package
If Package Arrives Damaged:
AT DELIVERY TIME (Best Option):
- Inspect package before accepting
- If damaged:
- Refuse delivery immediately
- Package returns to us automatically
- We ship replacement or refund immediately
AFTER ACCEPTING DELIVERY:
Include:
- Photos of damaged outer package
- Photos of damaged product (if applicable)
- Photos of product seal/tampering
- All angles showing damage
- Order number and AWB number
Our Response (Within 24 Hours):
- Immediate replacement shipped OR
- Full refund processed (including shipping)
- Prepaid return label provided
- No questions asked
Types of Damage:
- Crushed or torn packaging
- Broken bottles or jars
- Leaking products
- Tampered seals
- Water damage
- Product spills
Not Covered:
- Minor cosmetic damage to outer box (product intact)
- Damage from improper storage after delivery
- Damage reported after 48 hours without valid reason
7.3 Wrong or Missing Items
If You Received Wrong Item:
Immediate Actions:
- Don’t open or use the product
- Keep all packaging
- Contact us immediately
- Take photos of what you received
Contact Us:
Provide:
- Order number
- What you ordered
- What you received
- Photos of wrong item with labels visible
Resolution (Same Day):
- Correct item shipped immediately (if in stock)
- Free shipping both ways
- No need to return wrong item first
- Return wrong item using prepaid label when correct item arrives
Missing Items from Order:
- Check entire package carefully
- Review packing slip – verify what should be included
- Some items may ship separately (check email)
- Report within 48 hours
We’ll:
- Ship missing items immediately (free)
- Or refund for missing items
- Investigate packing error
7.4 Delivery to Wrong Address
If Delivered to Wrong Address:
Courier Error (Wrong GPS Location):
- Contact courier immediately
- Contact us for assistance
- We’ll escalate and arrange redelivery
- Replacement sent if cannot retrieve
Your Error (Wrong Address Provided):
- Contact us immediately (within 1 hour if possible)
- We’ll attempt to redirect
- If already delivered:
- Cannot guarantee retrieval
- Reshipment charges may apply: ₹150
- Contact person at address (if you know them)
Address Correction:
- Possible only before shipment
- Email: support@vedicpromise.com immediately
- Subject: “Address Change – Order #[Number]”
- ₹99 address correction fee if already shipped
Prevention:
- Double-check address before confirming order
- Save multiple addresses in account
- Update default shipping address regularly
- Add landmarks and clear instructions
7.5 Unclaimed Packages (RTO)
If Package Returned to Us:
Reasons for RTO:
- Failed 3 delivery attempts
- Customer unavailable
- Incorrect/incomplete address
- Customer refused delivery
- Address unserviceable
- Customer requested return
What Happens:
- Package returns to our warehouse (5-7 days)
- You’re notified via email
- We inspect for damage
Your Options:
1. Reshipment:
- Reshipping fee: ₹99 (standard) or ₹199 (express)
- Correct address required
- Cannot reship if product damaged in RTO
2. Refund:
- Product amount refunded
- Original shipping charges deducted (if applicable)
- COD handling fee deducted (if COD order)
- Processing time: 5-7 business days
3. Cancel:
- Full refund if unopened
- Minus applicable shipping charges
Charges Breakdown (RTO Refund):
- Original order: ₹1,500 + ₹99 shipping = ₹1,599
- RTO refund: ₹1,500 (shipping not refunded)
- If COD: Additional ₹50 COD fee deducted
To Avoid RTO:
- Provide accurate address with landmark
- Keep phone accessible
- Respond to courier calls
- Arrange alternate recipient if unavailable
- Track order and contact courier proactively
8. SPECIAL DELIVERY SERVICES
8.1 Saturday Delivery
Available: Yes
- Standard processing and delivery
- Same timeframes as weekdays
- No additional charges
- Orders placed Saturday before 12 PM ship same day
Not Available:
- Express next-day delivery (Saturday orders)
- Sunday delivery (no courier operations)
8.2 Sunday & Holiday Delivery
Sunday Delivery: Not available
- No processing or shipping on Sundays
- Orders placed Sunday: Processed Monday
- Courier partners don’t operate Sundays
Public Holiday Delivery: Not available
- No operations on national holidays
- Processing resumes next business day
- Delivery timelines extended by holiday days
Exceptions:
- Some metro cities may have Sunday delivery (rare)
- You’ll be notified if available for your order
8.3 Scheduled Delivery
Currently Not Available
- Cannot select specific delivery date/time
- Courier attempts delivery during business hours (9 AM – 7 PM)
- Can request morning (before 1 PM) or evening (after 3 PM) via delivery instructions
Coming Soon:
- Specific date selection
- Time slot preference
- Stay tuned for updates
8.4 Gift Wrapping & Messages
Gift Services Available:
Gift Wrapping:
- Premium gift wrap: ₹150
- Includes decorative box and ribbon
- Select at checkout
- Eco-friendly materials
Gift Message:
- Free personalized message card
- Enter message at checkout (up to 200 characters)
- Handwritten on premium card
- No pricing information in package
Invoice:
- No invoice included in gift orders
- Invoice sent separately to purchaser’s email
- Maintains surprise
Gift to Different Address:
- Ship to recipient’s address
- Your billing address for invoice
- All updates sent to your email, not recipient
8.5 Bulk Order Delivery
For Orders Over 50 Items or ₹50,000:
Special Handling:
- Dedicated account manager
- Custom delivery arrangements
- Split shipments if needed
- Priority processing
Options:
- Multiple shipping addresses
- Scheduled delivery date
- Warehouse pickup
- Freight forwarding (very large orders)
Contact: corporate@vedicpromise.com for details
8.6 Subscription Deliveries
Auto-Ship Orders:
- Recurring monthly deliveries
- Fixed date each month (your choice)
- Free shipping on all subscription orders
- Pause or skip anytime
Flexibility:
- Change delivery date
- Update shipping address
- Modify items
- Manage in “My Account” > “Subscriptions”
9. PACKAGING
9.1 Our Packaging Standards
We Pack With Care:
Outer Packaging:
- Sturdy corrugated cardboard boxes
- Multiple sizes to reduce waste
- Vedic Promise branded (tamper-evident)
- Water-resistant in monsoon season
Inner Protection:
- Bubble wrap for glass bottles
- Air pillows or biodegradable packing peanuts
- Compartments for multiple items
- Extra padding for fragile products
Sealing:
- Strong packing tape
- Tamper-evident seals
- Fragile stickers (where applicable)
- “This Side Up” indicators
9.2 Eco-Friendly Commitment
Sustainability Initiatives: ✓ 100% recyclable cardboard boxes ✓ Biodegradable packing materials ✓ Minimal plastic use ✓ Reusable glass bottles ✓ Soy-based inks for printing ✓ Optimized box sizes (less waste)
Please Recycle:
- Cardboard boxes
- Paper packing materials
- Glass product bottles (after use)
9.3 What’s Inside Your Package
Every shipment includes:
- Your ordered products (sealed and labeled)
- Tax invoice (GST compliant)
- Product usage guides
- Ayurvedic wellness tips booklet (first order)
- Return/feedback card
- Samples or gifts (occasionally)
- Secure, sealed outer package
Product Bottles/Jars:
- Safety sealed caps
- Freshness seals under lids
- Clear labels with batch info
- Expiry date printed
- Usage instructions
9.4 Inspection Upon Delivery
Always Check: ✓ Outer package for damage ✓ All items present (match packing slip) ✓ Seals intact on products ✓ No leakage or breakage ✓ Expiry dates (minimum 12 months remaining)
If Anything Wrong:
- Refuse delivery (best option) OR
- Accept but report within 48 hours
- Take photos immediately
- Contact support
10. FREQUENTLY ASKED QUESTIONS
Q1: How long does delivery take?
A: 2-4 business days for metro cities, 4-7 days for other areas, 7-10 days for remote locations. Express delivery (next-day) available in select cities for ₹199.
Q2: Is shipping free?
A: Yes, free on all orders over ₹999. Orders under ₹999 have flat ₹99 shipping charge.
Q3: Do you ship internationally?
A: Not currently. We ship within India only. International shipping coming in 2025.
Q4: Can I track my order?
A: Yes. Tracking number sent via email when order ships. Track via our website, email link, or courier website.
Q5: What if I’m not home for delivery?
A: Courier attempts delivery 2-3 times. You can request safe drop, reschedule, or pick up from courier office.
Q6: Do you deliver on Sundays?
A: No. No processing or delivery on Sundays and national holidays.
Q7: Can I change my delivery address after ordering?
A: Yes, but only before shipment. Contact us immediately. Address correction fee ₹99 if already shipped.
Q8: Is Cash on Delivery available?
A: Yes, for orders between ₹50-₹5,000. COD handling fee ₹50 applies.
Q9: What if my package is damaged?
A: Refuse delivery if possible, or report within 48 hours with photos. We’ll send replacement or full refund immediately.
Q10: How do I know if my PIN code is serviceable?
A: Enter PIN code at checkout. You’ll be notified if not serviceable. Most of India is covered.
Q11: Can I expedite my order?
A: Yes, select Express Delivery at checkout (₹199) for next-day or 2-day delivery in select cities.
Q12: What if my order shows delivered but I didn’t receive it?
A: Check with neighbors, verify address, contact courier. Report to us within 48 hours. We’ll investigate and resolve.
Q13: Can I pick up my order instead of delivery?
A: Currently no self-pickup from our warehouse. You can collect from courier office if delivery fails.
Q14: Do you ship to PO Boxes?
A: Yes, we ship to PO Box addresses. Delivery may take 1-2 days longer.
Q15: Are there any products you don’t ship?
A: We ship all our product range. Some couriers restrict liquids, but we work around this.
11. CONTACT SHIPPING SUPPORT
11.1 Shipping Queries
For delivery-related questions:
Email: shipping@vedicpromise.com
Subject: “Shipping Query – Order #[Number]”
Response: Within 24 hours
Phone: +91 1800-XXX-XXXX
Hours: Monday-Saturday, 9 AM – 8 PM IST
WhatsApp: +91 98XXX-XXXXX
Available: 24/7 (automated + live 9 AM-8 PM)
11.2 Track Your Order
Multiple Ways:
- Website: Login > My Account > Track Order
- Email: Click tracking link in shipping confirmation
- SMS: Reply with order number to tracking SMS
- Call/WhatsApp: Provide order number
11.3 Report Delivery Issues
For problems with delivery:
Email: delivery-issues@vedicpromise.com
Subject: “[Issue Type] – Order #[Number]”
Issue Types:
- Damaged Package
- Non-Delivery
- Wrong Item
- Missing Items
- Delayed Delivery
Include:
- Order number
- Tracking number
- Photos (if applicable)
- Description of issue
- Preferred resolution
Response: Within 4-24 hours with resolution
11.4 Escalations
If issue not resolved:
Escalation Email: escalations@vedicpromise.com
Include: Previous ticket number, timeline, issue
Response: Within 48 hours from senior team
12. SHIPPING POLICIES & DISCLAIMERS
12.1 Delivery Estimates
Important:
- Delivery timeframes are estimates, not guarantees
- Actual delivery may vary based on factors beyond our control
- We’re not liable for delays due to force majeure, courier issues, or customer unavailability
Force Majeure includes:
- Natural disasters (floods, earthquakes, storms)
- Pandemics, epidemics
- War, terrorism, civil unrest
- Government restrictions or lockdowns
- Strikes or labor disputes
12.2 Address Accuracy
Your Responsibility:
- Provide complete, accurate shipping address
- Include landmark and contact number
- Ensure someone available to receive
- Update address if you move
We’re Not Liable For:
- Delays or non-delivery due to incorrect address provided by customer
- Packages delivered to address you specified
- Failed deliveries due to your unavailability
Correction Fees:
- Address change after shipment: ₹99
- Reshipment after RTO: ₹99-₹199
12.3 Signature and Acceptance
By accepting delivery, you acknowledge:
- Package exterior was in acceptable condition
- You received the correct order
- Inspection within 48 hours is your responsibility
- Claims must be filed within 48 hours
Signature = Acceptance:
- Proof of delivery
- Package received in satisfactory condition
- Transfer of ownership
12.4 Liability Limitations
We’re Not Liable For:
- Delays beyond our control
- Courier partner errors or negligence
- Theft after delivery confirmation
- Damage if package was in good condition at delivery
- Consequential or indirect damages from delayed delivery
Maximum Liability:
- Order value + shipping charges paid
- We’ll replace or refund, but not liable for other costs
12.5 Restricted Items
We Don’t Ship:
- Products to non-serviceable PIN codes (you’ll be notified)
- To addresses with history of fraudulent claims
- Internationally (at this time)
- To blacklisted addresses
We Reserve Right To:
- Refuse service to any customer
- Cancel orders at our discretion
- Require alternate payment method
- Implement additional verification for high-value orders
13. POLICY UPDATES
13.1 Changes to Policy
We may update this policy for:
- New delivery options or services
- Changes in courier partnerships
- Pricing adjustments
- Legal or regulatory requirements
- Service improvements
Last Updated: January 15, 2025
Version: 2.0
13.2 Notification
How we notify you of changes:
- Email to registered customers
- Website announcement
- Updated “Last Updated” date
- 15 days notice for material changes
13.3 Archive
Previous versions: Available on request at legal@vedicpromise.com
14. ACKNOWLEDGMENT
By placing an order, you:
- Agree to this Shipping & Delivery Policy
- Acknowledge delivery timeframes are estimates
- Accept responsibility for accurate address
- Agree to inspect package upon delivery
We Commit To:
- Process orders within 24 hours
- Ship securely with trusted partners
- Provide tracking and updates
- Resolve delivery issues promptly
- Continuously improve our service
