Privacy Policy

 

Last Updated: November 6, 2025

Our Commitment to Your Privacy

Welcome to Vedic Promise. Your trust is the foundation of our brand. We are committed to protecting the privacy and security of your personal information. Our mission is to provide you with authentic Ayurvedic wellness, and that includes being transparent and trustworthy about how we handle your data.

This Privacy Policy explains what information we collect, how we use and protect it, and the rights you have regarding your information. We encourage you to read this policy carefully to make informed decisions.

By using our website, purchasing our products, or engaging with our free consultation services, you consent to the data practices described in this policy.

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1. Information We Collect

We collect information to provide and improve our products, services, and your overall experience. We collect this information in a few different ways:

A. Information You Provide to Us

• Account & Purchase Information: When you create an account or make a purchase, we collect personal information such as your name, email address, phone number, and shipping/billing address.
• Payment Information: Your payment details (credit card, debit card, UPI) are processed by our secure third-party payment gateways (e.g., Razorpay, PayU). Vedic Promise does not store your full card numbers or CVV. We only receive a transaction confirmation.
• Customer Support Communications: When you contact our 24/7 support team (via phone, email, or chat), we may keep a record of that correspondence to resolve your issue.

B. Sensitive Personal Information (Health & Wellness Data)

This is the most sensitive data we handle, and we treat it with the highest levelof care.

• Free Consultation Data: During your free 30-minute consultation with our certified Ayurvedic practitioners (B.A.M.S., M.D.), you may choose to voluntarily share sensitive health information. This may include:
  • Your current health concerns
  • Medical history
  • Lifestyle details (diet, sleep, stress levels)
  • Information about your Prakriti (body constitution)
• Why we collect it: This information is used solely by our certified practitioners to provide you with personalized wellness guidance and product recommendations.
• Your Consent: We will explicitly ask for your consent before collecting or processing this sensitive health information. You have the right to withdraw this consent at any time.

C. Information We Collect Automatically

• Cookies & Tracking Technologies: Like most online stores, we use cookies, pixels, and log files to collect information about how you browse our site. This includes your IP address, browser type, device type, pages visited, and time spent on site. This helps us understand visitor behavior, improve our website, and keep items in your shopping cart.
• Usage Data: We collect data on your interactions with our site, such as search terms and products viewed, to enhance your user experience.

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2. How We Use Your Information

Our primary goal in using your information is to provide you with a secure, seamless, and personalized experience.

• To Fulfill Your Orders: To process your payments, ship your products (as per our Shipping & Delivery policy), and provide you with order confirmations and tracking updates.
• To Provide Expert Guidance: To schedule and conduct your free Ayurvedic consultations and provide the personalized recommendations you requested.
• To Provide Customer Support: To respond to your inquiries (per our “Contact us” page), troubleshoot problems, and manage any returns (per our “Returns & Refunds” policy).
• To Improve Our Services: To analyze website usage, understand market trends, and improve our product formulations, educational content (like our “FAQ’s”), and website layout.
• For Marketing & Communications (With Your Consent): To send you information about new products, wellness tips, and special offers. You can opt out of these communications at any time by clicking “unsubscribe” in any email.
• For Safety & Legal Compliance: To protect our website from fraud, comply with our legal obligations (like tax laws), and enforce our Terms & Conditions.

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3. How We Share Your Information

We built our brand on transparency, and that extends to how we share your data. We do not sell, rent, or trade your personal information to third-party marketers.

We only share your information with trusted partners who help us operate our business, and only for the purposes described below:

• Shipping & Logistics Partners: (e.g., Delhivery, Blue Dart) To deliver your orders. We only share your name, address, and phone number.
• Payment Processors: (e.g., Razorpay) To securely process your payments.
• Technology & Service Providers: (e.g., website host, email service provider) To help us run our website and send communications.

Crucially, your sensitive health information collected during consultations is kept confidential. It is NOT shared with our marketing or logistics partners. It is accessible only to our team of Ayurvedic practitioners and essential technical staff for system maintenance.

We may also disclose your information if required by law, to a government or regulatory authority (like the Ministry of AYUSH or FSSAI), or to protect the rights and safety of Vedic Promise or our customers.

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4. Data Security

We take the security of your data very seriously. We use a combination of administrative, technical, and physical safeguards to protect your personal information from loss, theft, and unauthorized access, in line with our GMP, ISO, and other certifications. This includes SSL encryption for data in transit and secure server environments.

However, please note that no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

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5. Your Rights and Choices

In accordance with the DPDP Act (India, 2023) and our customer-centric policy, you have clear rights over your data.

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can update or correct your information at any time through your “My Account” page or by contacting us.
• Right to Withdraw Consent: You can withdraw your consent for us to process your information (especially sensitive health data or for marketing) at any time.
• Right to Erasure (Right to be Forgotten): You can request that we delete your personal information, subject to certain legal or regulatory exceptions (e.g., we may need to retain invoice data for tax purposes).
• Right to Opt-Out: You can opt-out of marketing emails at any time.

To exercise any of these rights, please contact our Grievance Officer.

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6. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business evolves or as laws change. We will notify you of any significant changes by posting the new policy on this page and, where appropriate, by email.

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8. Grievance Officer & Contact Us

For any questions, concerns, or complaints about this Privacy Policy or your personal data, or to exercise your rights, please contact our dedicated Grievance Officer:

Name: [Grievance Officer Name] Designation: [Designation] Email: [privacy@vedicpromise.com or a similar official email] Address: [Your Company's Registered Indian Address] Phone: [Your Company's Indian Phone Number]

We are committed to resolving your concerns promptly and transparently.

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⚠️ Legal Disclaimer

As a reminder, I am an AI and not a lawyer. This policy must be reviewed by a qualified legal professional in India to ensure full compliance with the Digital Personal Data Protection (DPDP) Act, 2023 and other local laws.